Guest Advisory | Haut.Monde HillStream Resort

BOOKING POLICY

    • Reservations are based on availability.
    • 25% deposit on room charges is required for blocking of rooms.
    • Balance on room charges are required to be paid maximum 72hrs before check-in.
    • Child policy:
      1. Up to 9 yrs of age no charge.
      2. 10 – 13 yrs charged @ 50%
      3. 14 yrs and above charged as Adult
    • Reservations made within 10 days of check–in date shall require 100% advance payment for confirmation.
    • Room reservations may be placed on hold status and soft-blocked for max 48 hrs until receipt of the deposit. Then reservation would then be cancelled by the software and rooms are released to inventory. Thereafter, re-booking of same dates shall be subject to availability only.
    • Reduction in duration of stay would not be possible after final confirmation.
    • Check-in time is 02:00 pm and check-out 11:00 am.
    • Right of Admission Reserved.

GUEST ADVISORY

    • We do not serve alcohol and consumption of tobacco or narcotics are strictly prohibited in the guest rooms. Use of narcotics is a felony and any such behavior detected shall be reported to the police.
    • We solicit your cooperation to consume any alcoholic beverages you bring, in the privacy of your room; and encourage use of the designated smoking zones only as a courtesy to other guests and the safety of our environment.
    • Non-cooperation would attract a cleaning charge of Rs. 5000, as smoke filled rooms need to be moved to OUT OF ORDER status and deep cleaned to remove the odour.
    • We serve delicious buffet meals in our restaurant and request you to take note of meal timings.
    • Room Service is available from 09:30 AM to 10:00 PM.
    • Our swimming pool uses a filtration system for your safety, hygiene and comfort. Please carry appropriate swimwear if you intend to use the pool, as regular clothing like t-shirts, shorts, denims, kameez, sari, etc, is strictly not allowed.
    • The resort has limited mobile network coverage (JIO is best)
    • Free WI-FI internet is available in all guest rooms and most common access areas.
    • Please remember to carry any prescription medicines, as there are only small pharmacies nearby.
    • Haut Monde Hill Stream Resort is a high altitude property and is not on level ground. Parents - do be advised that certain areas may not be suitable for unsupervised children and the elderly.